Firefox says, "Something Broke!"

If you are receiving the error message "Something Broke!" in Firefox, try the following solutions:

  • Ensure that Firefox is up-to-date (Firefox > About Firefox) and relaunch if necessary. 
  • Restart your computer.
  • Try a Private Window (File > New Private Window) - does video play? If so, your browser may be using an incompatible add-on

If the issue persists, please submit a support request for further assistance.

Have more questions? Submit a request