If you are receiving the error message "Something Broke!" in Firefox, try the following solutions:
- Ensure that Firefox is up-to-date (Firefox > About Firefox) and relaunch if necessary.
- Restart your computer.
- Try a Private Window (File > New Private Window) - does video play? If so, your browser may be using an incompatible add-on.
If the issue persists, please submit a support request for further assistance.