If Philo fails to load, please try visiting watch.philo.com on your computer. Does the connection still time out? Server connection timeouts are often accompanied by error messages like the following:
This site can't be reached.
This page isn't working.
The server unexpectedly dropped the connection.
Sorry, we cannot connect to Philo right now.
There was a problem connecting to Philo.
This type of error suggests your IP address is valid but the site is down. Submit a support request letting us know the site is unreachable and watch.philo.com is timing out. We'll look into it as soon as possible.