How to fix Error 3142

The error you are seeing has to do with audio playback in the Silverlight plugin. Silverlight is used by these supported browsers. Common causes of this error are newly connected audio devices and using special sound features or software.

Windows:

1. Reboot your computer

2. Remove any sound peripherals from your computer

Remove any external audio devices you may connected to your computer. These include, external speakers, USB powered speakers, Bluetooth devices, and HDMI devices (such as monitors or televisions).

3. Turn off any custom sound software

If you have any custom software for driving audio on your computer disable it and reboot your computer.

4. Disable Audio Enhancements

NOTE: If you are running Windows 8 please switch to Desktop mode before following these instructions. You can do so by selecting the Desktop App from the Start menu

  • In the system tray right click the volume icon and select "Playback devices".
  • Right click the audio device labeled as "Default Device" and select "Properties".
  • Select the "Enhancements" tab at the top of the new dialog box.
  • Some audio devices have different settings in this dialog. Try one of the following:
    • Select "Disable All Enhancements".
    • Select "Disable All Sound Effects".
    • Deselect all enhancements in the list of displayed features.
  • Select Apply, and OK.
  • Back in the Sound dialog, select Apply (if active) and OK.

5. Reinstall Audio Drivers

The process for reinstalling your audio drivers is often specific depending on the manufacturer of the sound device installed in your computer. To find the manufacturer of the devices follow these steps:

NOTE: If you are running Windows 8 please switch to Desktop mode before following these instructions. You can do so by selecting the Desktop App from the Start menu

  • In the system tray right click the volume icon and select "Playback devices".
  • Right click the audio device labeled as "Default Device".
  • Select Properties.
  • In the general tab find the "Controller Information" box. This lists the name of the audio driver and often includes a link to the companies website.
  • Search for and follow instructions on their website to reinstall your audio driver.

6. Reinstall Silverlight 

Mac:

1. Reboot your computer

2. Remove any sound peripherals from your computer

Remove any external audio devices you may have installed recently. These include, external speakers, USB powered speakers, Bluetooth devices, and HDMI devices (such as monitors or televisions)

3. Turn off any custom sound software

If you have any custom software for driving audio on your computer disable it and reboot your computer.

4. Reinstall Audio Drivers

The process for reinstalling your audio drivers is often specific depending on the manufacturer of the sound device installed in your computer. The manufacturer's website should include instructions on helping you reinstall their drivers.

5. Reinstall Silverlight

 

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