How to fix Error 6000 and 6013

The error you are seeing has to do with a corrupted file important to playing protected content in the Silverlight plugin. Silverlight is used by these supported browsers.

Windows:

1. Reboot your computer

2. Download and run Microsoft's "Fix It" tool

  • This tool is created by Microsoft and will fix most Silverlight errors for you.
  • Download the file and run it.
  • Follow the instructions.

3. Remove Silverlight protected content settings

  • From the desktop press windows_icon.png+R (Windows key).
  • In the "Run" dialog paste "%programdata%/Microsoft/PlayReady" and hit Enter.
    • If the folder cannot be found you may need to verify you have administrative access.
    • If the folder still does not exist, follow the 4th option below.
  • Delete the mspr.hds file.
  • Empty the Recycle Bin!

4. Reinstall Silverlight 

Mac:

1. Reboot your computer

2. Remove Silverlight protected content settings

  • Quit all open browsers.
  • Click the Finder icon from the dock at the bottom of the screen.
  • Press Cmd+Shift+G (shortcut for "Go to Folder...").
  • Paste "/Library/Application Support/Microsoft/PlayReady" and press Return.
    • If the folder cannot be found, you may need to verify you have administrative access.
    • If the folder still does not exist, follow the 3rd option below.
  • Drag the file mspr.hds to the Trash.
  • Empty the Trash!

3. Reinstall Silverlight

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