If you experience difficulty watching Philo on your iPhone or iPad, oftentimes deleting and redownloading the Philo app resolves the issue. But if that doesn't do the trick, please submit a support request explaining the issue and include the following:
Device model (e.g., iPhone 5)
iOS version (Settings > General > About > Version)
IP address (Settings > WiFi > Network you’re connected to > IP Address)
Philo app version (Philo > gear icon > Version)
Is your device jailbroken?