My recording won't load.

Here are some troubleshooting suggestions if a recording won't load for you:

If the recording is still not loading for you, there may have been a problem with the incoming video signal or equipment -- inclement weather is a common cause. Although recordings are not always fixable, in some cases they may be. Moreover, if this is an ongoing problem, diagnosing it is critical for ensuring that future recordings are better. Submit a support request and we'll help investigate. (Take care not to delete the recording in question if you seek our assistance.)

Have more questions? Submit a request