Playback keeps failing.

Frequent playback errors while watching Philo on your mobile device can be caused by network problems or poor signal. If the issue is persistent, please submit a support request with a brief explanation and the following details:

Device model (e.g., iPhone 5)

iOS version (Settings > General > About > Version)

IP address (Settings > WiFi > Network you’re connected to > IP Address)

Philo Edu app version (Philo Edu > gear icon gear_icon_prod.png > Version)

Is your device jailbroken?

Have more questions? Submit a request