Frequent playback errors while watching Philo on your mobile device can be caused by network problems or poor signal. If the issue is persistent, please submit a support request with a brief explanation and the following details:
Device model (e.g., iPhone 5)
iOS version (Settings > General > About > Version)
IP address (Settings > WiFi > Network you’re connected to > IP Address)
Philo Edu app version (Philo Edu > gear icon > Version)
Is your device jailbroken?