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Back to Philo
Get help
Troubleshooting
Philo Edu Support Center
Troubleshooting
Troubleshooting
Computer Browser
Chrome says, "Something Broke!"
Firefox says, "Something Broke!"
How to enable cookies
Extensions, add-ons, and Philo Edu
Live programs are missing play buttons.
The guide data is inaccurate.
Mobile
How to stop text alerts
The iOS app is not working.
The Android app is not working.
Playback keeps failing.
HBO and Cinemax channels are missing from the Android app.
Roku
How to reactivate a Roku
I'm receiving a non-certified channel warning.
Philo Edu is not working on Roku
Philo Edu on Roku is missing all live channels.
How to fix HDCP errors
Video Playback
The video won't play.
My recording won't load.
My recording isn't playing properly.
The sound and video are out of sync.
The video is frozen.
The video is choppy or isn’t showing up.
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Errors
Error launching Philo
How to fix Error 6
How to fix Error 26
HBO Max says it has reached the maximum number of simultaneous video streams.
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