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Back to Philo Get help

Troubleshooting

  1. Philo Edu Support Center
  2. Troubleshooting

Troubleshooting

Computer Browser

  • Chrome says, "Something Broke!"
  • Firefox says, "Something Broke!"
  • How to enable cookies
  • Extensions, add-ons, and Philo Edu
  • Live programs are missing play buttons.
  • The guide data is inaccurate.

Mobile

  • How to stop text alerts
  • The iOS app is not working.
  • The Android app is not working.
  • Playback keeps failing.
  • HBO and Cinemax channels are missing from the Android app.

Roku

  • How to reactivate a Roku
  • I'm receiving a non-certified channel warning.
  • Philo Edu is not working on Roku
  • Philo Edu on Roku is missing all live channels.
  • How to fix HDCP errors

Video Playback

  • The video won't play.
  • My recording won't load.
  • My recording isn't playing properly.
  • The sound and video are out of sync.
  • The video is frozen.
  • The video is choppy or isn’t showing up.
See all 10 articles

Errors

  • Error launching Philo
  • How to fix Error 6
  • How to fix Error 26
  • HBO Max says it has reached the maximum number of simultaneous video streams.

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